Veterinary Work In The Time Of Covid-19: Unspoken Truths

man wearing face mask using his phone in the dark
Photo by Engin Akyurt on Pexels.com

Long before Covid-19 arrived, vets and vet nurses were quiet, hard workers who didn’t complain about less than ideal working conditions. And, possibly unbeknownst to most of the pet owning public, for many veterinary staff, challenging working conditions were the norm.

Since this crisis hit, these essential workers are not getting much opportunity or airtime to communicate the difficulties they currently face at work.

The advent of the Covid-19 pandemic has put the challenges of veterinary work on steroids.

I know a bit about what it takes to work in this industry.

I fell in love with veterinary work at fifteen, when I started volunteering at a local vet clinic. I wiped down tables, cleaned cages, and held animals. Then I started work as a casual junior vet nurse on Saturday mornings.

I committed the second half of my teenage years to the tunnel visioned hard work it took to get into veterinary science at university.

I worked as a small animal vet for twenty years, in many different practices in Australia and the UK. Working conditions ranged from excellent to atrocious.

Thanks to my experiences, I know this:

Vets don’t talk about their work stresses outside their own tightly knit vet circles. Some of us don’t even confide our struggles to our colleagues. We talk about our cases in detail for hours, but many of us still cringe at opening up about the state of our mental health.

Our clients get our kindness, our compassion our sympathy our skills our knowledge, our communication skills. But they never see our vulnerability. They don’t understand how high our risk of burn out (borne of caring too much and being overworked and undervalued) is.

They don’t see that when we walk through the door of the clinic our rostered working hours become irrelevant because we give ourselves over completely to everyone else who walks through that door after us.

Our clients don’t feel our pain when we lose yet another amazing member of our profession to its sky-high suicide rates.

I am currently taking a break from veterinary work while I concentrate on writing and mental health advocacy work. But I have many vet friends who are out there working and hurting.

I have spent the last couple of weeks collecting descriptions of work life from some of my (currently working) veterinary friends and contacts, because I believe that for the veterinary profession to survive this pandemic with its collective mental health relatively intact, the pet owning public needs to know about the difficulties its workers face at this time.

Here are some of the (summarised, paraphrased, and quoted) insights these vets generously shared with me:

On Covid-19 Regulations:

Some aspects of veterinary work make social distancing between staff impossible. For example, it is not feasible for a nurse giving a wriggly, excited puppy a cuddle and a vet looking in its ears with an otoscope, to be 1.5 metres apart.

Some of the protocols necessary to minimise the risk of Covid-19 transmission, such as contactless consultations (where the owner waits outside the clinic in their car, the pet is transported inside by a nurse in PPE, the vet examines the pet and then phones the owner to discuss further diagnostics or treatment), severely hamper efficiency and slow everything down.

Vets are used to working as efficiently as possible:

‘Normally I would type the history while the owner is in the consult and do an exam in between taking notes. Now I can only do one of these things at a time.’

Contactless consultations also limit a vet’s ability to read their client’s body language during the consultation, which can interfere with effective communication between vet and client.

Pets can be more anxious when separated from their owners. This may mean it takes longer to perform a physical exam, or it may be impossible to do as thoroughly as the vet would like.

Covid-19 level cleaning recommended between consults is more labour intensive and takes longer than usual.

On Finances

Downsizing or closure of a practice due to further restrictions or a Covid-19 infection will have negative effects on the practice’s financial stability very quickly.

‘The nature of small to medium sized veterinary practices even in normal times is to run with incredible efficiency, but still on very low margins. They cannot sustain even mild to moderate downturns. They will not survive and jobs will be lost long before the drop of 30% revenue occurs required to be eligible for the Job Keeper Payment.’

Locum vets are particularly vulnerable to job loss now. As practices work to minimise the risk of a Covid-19 infection in their permanent staff, many locum vets are having their shifts cancelled, and are facing the financial difficulties and mental health challenges that come with job loss.

Vets are also more aware than ever of the financial constraints facing many of their clients.

‘It is super sad when you see a client who wants to do everything for their pet, but they have lost their job and can’t afford it. It breaks my heart. I am doing a surgery at a 25% discount tomorrow. The client didn’t ask for it, but I feel so sad for them.’

‘I feel even more conscious of the usual dilemma we have in vet practice of having to mix financial discussions with emotive ones as most people are understandably a lot more stretched financially right now. But veterinary practices are also under a lot more financial stress and if our invoices are not paid, there won’t be a vet for clients to take their animal to.’

And now more than ever vets are at risk of being on the receiving end of their clients’ financial frustrations.

‘I’ve already been abused in the car park once this week and I am preparing myself for a lot more of that to come as the stress is almost palpable in the air.’

On Mental Health

Vets often hold themselves to a very high standard. Under sub optimal working conditions that pressure will increase stress levels further.

‘Veterinary practice is already an emotionally draining vocation with highs and lows every day. Our staff feel responsible for their patients and care for our clients. And it goes against the grain to just drop our standards of care because of what’s going on. So, we are not going to start cutting corners.’

Many clinics have split their staff into two or more teams to reduce the chance of the whole clinic having to close if one staff member contracts Covid-19. This means vets and nurses may be working under short staffed conditions and even longer hours than usual:

‘The phones are ringing constantly. We hang up and pick up the next one. I am answering dozens of phone calls daily as a vet, as well as being my own anaesthetist, recovery nurse, and doing the usual vet things. And right now none of us have regular access to our stress relieving hobbies.’

Splitting staff into teams at work usually also means no contact between teams outside of work.

‘There were genuinely tears after the last ‘normal’ shift as people realised they may not see some of their friends for weeks, months even.

Before Covid-19 brought added work stressors with it, vets were already at a high risk for mental ill health. This knowledge weighs heavily on many of us:

‘I’m concerned that abuse of controlled substances will increase and don’t even want to think about the suicide issue the veterinary industry already faces.’

To Clients

Vets appreciate the many clients who are doing the things that make their work less stressful, such as practicing social distancing, being patient when things take longer than normal, and assessing what might constitute an essential phone call.

For example, now is not the time to phone your vet clinic for a lengthy discussion about which breed of cat you should get.

‘If the public can show extra understanding towards vets and vet nurses that will only be a good thing. We are not the only profession under strain but the pressures we are under are very real. Everything is taking longer so people need to be patient.’

‘We place a lot of blind faith in the honesty of strangers at the moment…I feel angry when I hear of my colleagues having got to the end of a consult only to have a client mention that they just came back from a cruise a week ago.’

‘Thankfully 99% of our clients are understanding and adhering to protocols without complaint, but I don’t think they quite understand how hard everything is for us right now.’

Shortages

‘The shortage of equipment is tricky – no hand sanitiser, limited paper towels and gloves. It makes it hard to follow the guidelines to use hand sanitiser between every patient. Some human medications we use are in short supply, which will be hard to explain to clients when their pet’s medication needs to be stopped suddenly.’

‘We have also been asked to supply a list of things we can donate if needed – such as ventilators, propofol, midazolam, and surgical gowns and gloves.’

What is getting us through?

Now more than ever, humour, teamwork and appreciative clients balance out the challenges of veterinary work.

‘On the positive side of things, I work with a group of amazing humans and the way we all have each other’s backs has definitely shone even more so in recent times.’

‘On the upside we have always been good at the ‘make do and mend’ mentality. Also, we were born for this – we just need to pretend every person is a parvo puppy!’

(Parvovirus is a highly infectious, potentially fatal viral infection, most common in puppies, and requires full isolation nursing.)

Our team are amazing and have chosen to pull together with a plan to fight and minimise risks to client and staff safety, mitigate risk to the business and work toward sustainability.’

‘We have had wonderful support from our clients and community who have commended us for our initiatives during this pandemic to ensure both human and animal welfare,’

To conclude I will reach for words one of my close vet friends passed on to me. Even though upper management of veterinary practices, can be notoriously out of touch with the needs of its veterinary workers, this directive from the upper management of my friend’s practice encapsulates perfectly what I would want all vets working through this pandemic to hold close to each day, and what I would want all veterinary clients to be aware of and respect:

‘Throughout our career, veterinarians have always put our patients first, then our clients, then ourselves. In this pandemic, we must put our safety and the safety of our nurses and support staff first.’

 

You may also like to read:

Our Vets Are Dying For Your Pets

The Resignation: One Year On

Update 27.2.2020

focus photography of sea waves
Photo by Emiliano Arano on Pexels.com

And so, we enter week four in hospital.

I emerged from the manic symptoms about a week ago. Pummelled into exhaustion by the high doses of Lithium and antipsychotic medication, and by the manic episode itself. Even in a hospital setting, taking all the right medication, and having good insight into the symptoms, manic episodes accrue a negative energy balance. It means when you eventually recover you are depleted, bone tired.

And this is where it gets tricky:

That exhaustion can mimic rebound depressive symptoms. One improves with rest and dialling back the antipsychotic medication. The other progresses beyond exhaustion to include other insidious signs that envelop you in a black, poisonous mist. Appetite drops off. The words ‘zero fucks left to give’ cast in a concrete block take up residence in your skull. Motivation evaporates and has to be faked until it decides to return in its own sweet time.

For a week now my psychiatrist and I have been watching and waiting. At first, we were both hopeful. We even (stupidly) dared to imagine I could be well enough to discharge by the end of this week. There is a reason we have a policy of never looking more than two to three days ahead when I’m in hospital. It’s because this illness has taught us – there is no point.

My psychiatrist entered my room mid morning today, looked at me back in bed and said

‘This isn’t good. You’re usually out walking.’

I turned towards him.

I don’t like it when his face arranges itself into concern within ten seconds of seeing me. It confirms what I already know. It also reassures me, because it is evidence of how well he knows me.

I have tilted towards depression, in the opposite direction to where I was headed when I was admitted.

This means we change our treatment plan in the opposite direction. We will cut back the Lithium and we will increase one of the two antidepressants I take. We will give it two or three days.

UNLESS…

My mood begins to shift back up before then, in which case I will inform the nurses and they will page my psychiatrist for further instructions. We don’t want to risk another ascent into mania. I’m not reaching for a YoYo or rollercoaster metaphor here, because they both imply the possibility of fun, which this decidedly is not!

The other switch over is the behavioural management of active Bipolar symptoms. For me it means telling myself to do the opposite to what my body wants me to do. So during a manic episode I should seek out quiet environments, be on my own, try not to overexercise. During a depressive episode it means kicking myself out of bed, engaging with others, and above all else exercise, exercise, and then exercise some more.

What a mind fuck.

While I continue to wait out my life in two to three day increments, I don’t feel inclined toward gratitude. But that’s largely depressive symptoms talking. So, I will do the opposite and stubbornly find something to be grateful for. Here we go:

I am grateful that at their current level my depressive symptoms are much easier to manage and tolerate than my manic symptoms were. The intense manic irritability has disappeared, and my concentration and short-term memory have mostly returned…for now.

 

You may also like to check out:

Interruption To Regular Programming

Misunderstood Mania

Mental Illness Doesn’t Respect Deadlines

Visiting Someone In A Psychiatric Hospital?

What a mental illness can teach you about your mental health

 

 

The Resignation: One Year On

resignation foto

Just over a year ago I unclenched  and allowed myself to fall. I’d been peering over the ledge of a complete break from veterinary work for a couple of years, eyes scrunched shut against the change. The reality of not being able to do everything at once and do it well, a splinter in my thumb – impossible to ignore.

Continue reading “The Resignation: One Year On”

The Comparison Trap

brown wooden mouse trap with cheese bait on top

Photo by Skitterphoto on Pexels.com

I liken comparing myself to others to a landscape of skin. In some areas that skin is as thick as a crocodile’s. Very little penetrates it. Take social media. I came to it old enough to have a solid sense of myself. My self-esteem and body image didn’t grow up in the glare of Instagram. FOMO generated by someone else’s curated holiday/body/green smoothie/adorable family snaps is foreign to me.

Other tracts of skin are a little thinner but still not easily breached, a bit like a callused heel. My career path and choices have held few twinges of comparison. Maybe in the early years of my veterinary career I did some comparing. But that was part of the trek of working out what sort of vet I wanted to be.

Writing and advocacy work have only evolved in the last few years, and I view other people’s work in these areas as something to either aspire to or steer away from. Yes, it’s comparison, but a cool, dispassionate kind.

Then there are the areas of soft skin, vulnerable, but hidden away too deeply to be strip searched by comparisons. My relationship with my husband fits here, I couldn’t compare us to anyone else, because what we have is as unique as a fingerprint.

Then there’s skin ripped open at unnatural angles.

Continue reading “The Comparison Trap”

What Defines You?

For me, the taste of my rubber snorkel mouthpiece, the smell of seawater and the sight of pink coral with black fish darting around it, was the beginning. I was about four, snorkelling in the shallows on the Saudi Arabian side of the Red Sea. That defined me. Indelibly.

But mostly, what defines me only does so temporarily. Eventually those moments, decisions and experiences split open and peel away like dead eucalyptus bark to reveal fresh influences and redefinitions.

I remember the first time I felt desired. A look like lightning in the middle of a lake. And a sentence.

‘You are not like other girls. You are better.’

It shaped a part of me that felt proud to be different. We laughed at those ‘other girls’, whose sole ambition in life was wifedom and motherhood, women who threw themselves at him while we toyed with each other. My emotions stayed safely walled off from the chaos of love.

I was defined by my untouchable smugness.

Continue reading “What Defines You?”

RUOK Day: Full Disclosure

20190912_093247
Doing the talking, not the asking on RUOK day 2019

 

How was everyone’s RUOK day? Did you ask anyone? Did you get asked? Did you post or share something on social media about it, and feel good about participating?

As someone who lives with a severe mental illness I felt as though I should welcome RUOK day with open arms, that I should be thankful that someone was paying attention to ‘us’… for a day.

But I didn’t feel what the day wanted me to.

What did I feel? For starters, a little infantilised. And please before people send me enraged messages that that is not how they felt and that I am spoiling the fun for everyone, hear me out.

Continue reading “RUOK Day: Full Disclosure”

You Don’t Die Of ‘Mental Health’: Why Wording Matters

words have power foto
Spot the error in the lay out

(CW: This post mentions suicide)

I just read an article that described one of singer Guy Sebastian’s friends as having:

‘lost his life to his battle with mental health’

Tragic. Another young man has become a statistic that should be at least partially preventable. Sadly, we can’t bring him back.

But there is something we can do to inch our way towards better describing why this happens. We can use accurate language when we write and talk about these tragedies.  Language that doesn’t mislead. On the surface it may not look like there’s much wrong with the above quote.

So, why do I feel exasperated about it?

Continue reading “You Don’t Die Of ‘Mental Health’: Why Wording Matters”

Accepted: Crumbs To Canary Wharf

20190419_210616

It started on the paper bag that the breakfast toast came in. First, I shook out the crumbs to give me an even writing surface. I had no other paper. I was inside the SCU (Special Care Unit), in a psychiatric hospital in August 2006, emerging from my first psychotic episode. And as the medication slowed my boiling brain, a miniscule part of me, took in my environment and thought:

‘I am one step away from a padded cell. Unbelievable. But while I am here, I will record as much as I can, because not many people experience this.’

So, I made my words tiny to fit as much detail as I could onto the toast bag.

Over a year later I wrote an account of my psychotic episode based on that bag and some diary entries. My supervisor for my Master of Arts in Writing Editing and Publishing read it.

‘This is really good writing. You should consider expanding it into a memoir.’

Continue reading “Accepted: Crumbs To Canary Wharf”

Bruised

20111130-171621

In the beginning I struggled to accurately identify the source of my discomfort. First, I felt cranky. Then defensive. Sentences coiled through my head, arguing my case to non-existent judges.

And then the fantasy started:

The sanctity of an operating theatre. Me doing surgery. A space where competence is nonnegotiable and where logic rules supreme. A space where superfluous emotion is rinsed off in the scrub sink. The flat mineral smell of iodine, hands held up, so drips go down. The linearity of actions. Being handed packets – the hand towel, the gown and gloves, instruments. All sterile. A clean slate for this one patient, this one surgery. The fantasy is not about wanting to re-enter veterinary practice. It is about control. The thought of having that degree of control over a situation makes me shiver with longing right now.

Continue reading “Bruised”

Where’s Your Comfort Zone?

Related image

When I was eighteen, a boy said something to me that stopped time.

He shouldn’t have been talking. We were in a Maths class. The teacher’s voice, rendered unintelligible by the subject matter, the heat, and the swoosh of the ceiling fans, was no match for the boy’s words:

‘A ship is safe in harbour, but it wasn’t designed to stay there.’

A bubble formed around us. An understanding bloomed…until the teacher’s reprimand broke the moment. But he had articulated who I wanted to be. Someone who leaves the harbour of their life. Someone who wouldn’t get stuck in their comfort zone.

Continue reading “Where’s Your Comfort Zone?”